With rapid technological advancements, businesses are turning to the power of artificial intelligence more than ever before. Lucky for us, we've been leading the way in this arena for the past seven years. The latest technology is GPT (Generative Pre-trained Transformer), which has gained significant attention as a tool, one which we actually have been working with for the last two years. Now with almost every product announcing how they are incorporating GPT, I want to share the proven ways Lucy has been working with what others are calling new tech along with how she is differentiating herself as an answer engine; a federated search with the addition of the optional feature that is generative AI.
Keeping Knowledge Alive:
Lucy's primary objective is to activate dormant data within your organization and make it discoverable and searchable. While GPTs can summarize documents, Lucy goes beyond that by finding and unearthing existing enterprise knowledge and bringing up relevant information on a given topic. By prioritizing your sources over the storytelling, Lucy ensures that your organization's paid, expert-derived insights are effectively utilized and valued above what a machine can generate on a topic.
Problem-Solving Vision:
Implementing GPT should always be driven by a clear problem-solving approach. Lucy serves as a solution that saves time, prevents repeated mistakes, and breaks down knowledge silos between departments. By harnessing the power of GPT, Lucy becomes a valuable tool in streamlining workflows, enhancing productivity, and fostering collaboration.
Any File Type, Any Source:
Lucy's versatility lies in her ability to connect with data residing in an incredible variety of tools and formats. Whether it's PowerPoints, Confluence, or Tableau, Lucy can seamlessly access your company's data. This capability is crucial, as it ensures that no information is left behind, regardless of the platform or file type it resides in. While many platforms are incorporating AI or GPT features, they often prioritize building what works best for their own platform rather than allowing you to fully leverage all knowledge in your different tools.
Enterprise-Grade Framework:
Lucy is purpose-built to cater to enterprise needs. It offers a comprehensive package that encompasses the tenets and industry standards of enterprise software: security, reliability, maintainability, reporting, performance, and accessibility. Additionally, when you adopt Lucy, you gain the expertise of a dedicated Customer Success team member who works closely with your organization to understand your unique requirements and optimize the utilization of your knowledge.
Accuracy, Citations, and Hallucinations:
While GPTs can tell amazing stories, concerns regarding accuracy and credibility are real and valid. Lucy mitigates these concerns by prioritizing information produced by your organization's experts. By relying on your company's collective knowledge, Lucy ensures that the insights provided align with your business goals and mitigate the risk of forgetting a lesson you already know. This becomes particularly valuable when dealing with contested topics where conflicting opinions exist within your organization.
Practical Application:
Lucy's overarching purpose is to find practical applications for AI. With a focus on how knowledge can amaze, delight, and empower people in your organization, Lucy serves as a showcase for how AI tools like GPT can drive success within your company. With a team of industry experts, Lucy offers guidance and support to maximize the benefits derived from AI implementation, providing proven solutions tailored to your organization's needs.
As the world rapidly evolves, embracing technologies like GPT can provide organizations with a competitive edge. Lucy's application of GPT goes beyond traditional use cases by leveraging your existing knowledge, solving problems, connecting disparate data sources, and offering enterprise-grade solutions. By prioritizing practical, accurate, and impactful solutions, Lucy empowers organizations to harness the potential of AI to drive success and unlock the full potential of their knowledge resources.