Lucy, a pioneer in AI-driven knowledge management, has merged with Capacity, an AI-powered automation platform, to offer unparalleled solutions in knowledge management and automation. Together, they empower organizations to unlock the full potential of their data and teams.
Minneapolis – Oct 16, 2024 – Lucy and Capacity have officially joined forces, creating a powerful AI platform designed to streamline workflows, provide actionable insights, and empower teams across enterprise systems. Combining Lucy's expertise in AI-driven knowledge management with Capacity’s robust automation capabilities, businesses can now harness a seamless solution to help businesses access the right information, take effective action and ultimately drive better results.
This acquisition brings together two leaders in AI, enhancing our ability to deliver advanced technologies that address the growing complexities of today’s fast-paced, data-centric environment. The unified platform is poised to improve decision-making, boost productivity, and drive meaningful results.
David Karandish, CEO of Capacity, commented, “Businesses today need more than point solutions—they need trusted partners who help them harness AI. With Lucy joining us, we can offer an all-in-one solution that allows clients to find answers fast, take action and maintain their competitive edge in the evolving AI landscape.”
By combining their resources, Lucy and Capacity will continue to innovate, offering AI technologies that enable faster, data-driven decisions while automating routine processes. The merger demonstrates their shared commitment to helping teams do their best work.
“This is a natural progression for Lucy, as it amplifies our mission to break down knowledge silos and empower teams,” shared Dan Mallin, Co-Founder and CEO of Lucy. “Joining Capacity allows us to deliver even greater value by leveraging their AI to simplify workflows and enable organizations to act on their data more effectively.”
A Unified Vision for Growth
Lucy’s Co-Founders—Dan Mallin, Scott Litman, and Marc Dispensa—will continue to play key roles on Capacity's leadership team, ensuring a seamless integration of products and teams. This merger lays the foundation for future growth as Capacity invests in AI development and solidifies leadership in the industry.
Scott Litman, Co-Founder and COO at Lucy added, “We’re thrilled to bring our Answer Engine® to Capacity’s clients and offer Lucy users even more powerful automation tools. By uniting our strengths, we’ve created a comprehensive solution that enables businesses to quickly find the information they need, take effective action, and achieve even better results.”
This merger marks a significant leap forward for AI-powered business solutions. By aligning their vision, Lucy and Capacity are set to help organizations optimize performance, act across systems, and unlock new levels of potential from their data and teams.
About Capacity
Founded in 2017, Capacity is a support automation platform that uses practical and generative AI to deflect tickets, emails, and phone calls—so your team can do their best work. Capacity offers solutions for self-service, agent assist, and campaigns & workflows to over 2,500 companies to help automate their support. Today, Capacity offers support over web, SMS, email, voice, social, Slack, MS Teams, helpdesks, and more, powered by technology and talent from Cereproc, Denim Social, Envision, Linc, Lucy, LumenVox, SmartAction and Textel. To learn more about Capacity, visit Capacity.com
About Lucy
Lucy serves as the ultimate AI-powered Answer Engine®. She was created in 2015 to solve one of the most urgent and overlooked problems that exists in every organization: the daily scavenger hunt for information. Lucy liberates corporate knowledge of companies by getting the right answer, at the right time, no matter where it sits in the organization. Lucy breaks down knowledge silos and makes every team and individual more efficient and productive. Forward-thinkers such as PepsiCo, Kraft Heinz and Saatchi & Saatchi leverage Lucy to drive value across the enterprise. For more information, visit www.lucy.ai.