QA Manager
Minneapolis, MN

Lucy helps enterprise teams make the most of their data. Built for the Fortune 1000, she reads, listens, watches and learns all of the data that you share with her—a one stop AI-powered knowledge platform for all the data organizations own and license. She was shaped by the needs of our clients and she continues to evolve with the market. Lucy exists to amaze, delight, and empower knowledge workers.

Lucy is looking for a Quality Assurance Manager. As a part of the engineering team, you'll play a vital role in bringing Lucy to life. You will work closely with Product, development, and CS to refine Lucy and make her better at delivering on expectations. Your attention to detail and pride in craftsmanship will bring delight to Lucy's users, and your work will have a meaningful impact on this dynamic and growing team. You'll get to define the process and drive change to create an organization that values quality.

What You Will Be Doing (Core Responsibilities)

  • Work alongside Product, Development, and CS to solve problems, triage issues, and find new ways to improve Lucy the app.
  • Find new ways to break the software—before users do.
  • Define and drive the Quality Assurance and manual testing processes at Lucy.
  • Build test plans and test cases that reflect business for web applications and infrastructure.
  • Mentor and develop team to file better bugs and write great repro steps.

Who You Are (Required Skills)

  • 3+ years of QA and/or manual testing experience on production software.
  • Bachelor’s degree or equivalent experience.
  • Experience identifying test gaps and crafting test plans.
  • An eye for quality and an understanding of how software services work.

Who You Are (Nice to Haves)

  • Experience coordinating work across multiple technical teams.
  • Coding/scripting experience, especially automating repeat tasks.
  • Experience managing individual contributors and/or interns.
  • Release management experience.
  • Experience with Jira or other work tracking software.

What You Embody

  • Excited about working in a start up environment
  • Must be enthusiastic, professional and highly proactive
  • Desire to dive in and learn in a fast-paced environment
  • Collaborative team player with the ability to shift gears quickly and efficiently
  • Dependable and reliable with clear thinking and attention to detail
  • Truly loves working in a creative environment, whose passion is evident in their work

Reasons You Will Love It

  • Competitive salary and bonus plans
  • Employee Stock Options
  • Work-life flexibility - we value your contributions above all
  • A supportive culture that desires to help you grow both personally and professionally
  • Autonomy – we will provide you with the tools and freedoms to do your best work

Our Core Values

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Constant Evolution

We exist in a market of constant change—changing technologies and changing solutions. We need to constantly evolve in an effort to always stay ahead of these changes to deliver value to our customers that our competitors cannot match.

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Respond with Urgency

When our clients & associates have questions or issues, we take these to heart as if they were our own. We will promptly respond and then triage to determine the appropriate process. Throughout the process, we will communicate with thoughtful urgency to understand, clarify, respond and resolve.

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Experimentation

We are forever curious and always learning. We look for opportunities to experiment and push the envelope on what we will do next. We learn from the results of those experiments both positive and negative.

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Shared Ownership

We are all shareholders. We are all in this together. Together we are building this business, and together we will share in its successes and failures; everyone has a say.