Technical Project Manager

Lucy is the AI-powered knowledge management platform built for Fortune 1000s. These companies are faced with the issue of holding a wealth of information yet no way to efficiently search and discover the valuable insights living within all of the PPTs, PDFs, videos, audios, graphs, datasets and documents. Lucy reads, listens, watches and learns all of a company’s data across a myriad of file types and systems. All of a brand’s insights can now be accessed in one place—a single gateway to enterprise knowledge. Simply ask Lucy a question and she will find the answer, wherever it lives, in seconds. She never leaves, never forgets and becomes smarter every day.

AI is going to have a huge impact on knowledge management and Lucy is at the forefront of this change. Our team plans to disrupt the future of the industry. Want to join us?

We are currently seeking a Technical Product Manager to support our Customer Success team during our enterprise implementations. In addition to a working as a Technical Project Manager we're looking for an individual who is comfortable with Agile methodologies and is willing/able to manage our Scrum process.

What You Will Be Doing

  • Responsible for the implementation and management of new projects and processes for multiple new and existing clients
  • Analyze, plan and develop requirements and standards in reference to scheduled projects; maintain and update relevant documentation to provide a guidelines for clients and Customer Success team 
  • Responsible for creating project plans/timelines while clearly communicating project status to all stakeholders
  • Ability to manage deliverables on a timeline with client while creating user stories and managing a backlog
  • Actively lead conversations with customers regarding use cases and capabilities, and solicit user feedback and suggestions
  • Continuously assess system and business direction changes for impacts to existing designs, and develop new capabilities to support clients' business objectives
  • Lead our Agile teams to deliver sprint and release commitments on-time and take ownership for ensuring a prioritized backlog is maintained so each successive sprint can be planned 
  • Work with the Customer Success team to support ongoing engagements and provide leadership on technical requirements
  • Lead the exploration, evaluation, and design of technical solutions to meet project scope and objectives

Who You Are (Required Skills)

  • 5+ years technical project management experience including managing projects from start to finish, preferably in a technology or startup environment
  • Experience in managing projects for Fortune 500 clients either as a Project Manager or Scum Master
  • Previous working experience as a Product Owner or in a similar capacity
  • In-depth knowledge of Agile process and principles and experience working with Agile tools (JIRA is mandatory; no exceptions)
  • Demonstrated organization and leadership abilities, including experience influencing cross-functional teams
  • Ability to interpret technical solutions, create and define processes and technical designs and be able to effectively communicate to clients
  • Demonstrated ability to speak on a technical level and communicate clearly with developers. Being able to write clear and concise requirements, status updates and product results

Who You Are (Nice to Haves)

  • Bachelor degree in Computer Science, MIS, Engineering, Business or related field (or equivalent experience)
  • Creative and innovative thinking; proven ability to analyze data, problem solve, and scope technology requirements
  • Experience with complex technical integrations (APIs, webhooks, etc.)
  • Successful experience working in a fast-paced, dynamic (read: sometimes chaotic) environment. Previous experience supporting customer relationships at a startup highly preferred
  • Comfortable with ambiguity
  • Strong sense of initiative and a sense of urgency, demonstrated by accomplishing tasks; improving current work processes; and assisting others when necessary
  • Formal Product Owner training, such as CSPO, nice-to-have
  • Flexibility to take on a wide range of tasks to fill in any gaps that exist to make a product successful

What We Offer

  • Salary based on experience
  • Meaningful equity compensation
  • Work-life flexibility - we value your contributions above all

This is a very collaborative and inclusive work environment. We are highly adaptable and constantly evolving.  We’re disruptive.  We are passionate about Lucy and our clients. We believe that an individual can benefit from the power of technology to be stronger than the individual and stronger than the technology alone. Lucy + you = 3.