“The Lucy team have been integral in building the vision, successful rollout and growing adoption. Lucy is solving problems we didn’t even realize we had. What Ask Lucy (the AI-powered search) does is magical for us.”
-Sr. Manager Commercial Knowledge & Communities at Fortune 500 CPG
Project:
Lucy implementation and adoption for a commercial knowledge team within a Fortune 500 CPG.
Goals:
Build Lucy as the One-stop shop for Knowledge & Communities by changing current information gathering habits and creating internal fans:
- Get time back
- Stop interruptions of experts
- Make more use of paid for research tools
Approach:
- All the information needed could be accessed though Lucy
- 1st focus on tools currently used now in Lucy
- Automate emails to drive users back to platform for news
- Share monthly results and promote fans
- Develop ambassador group to encourage peer use
- Continually improve the platform based on user input and interaction
Key Learnings
The three main Lucy features work together in generating traffic:
- 48% of users go on to read announcements driven by automated mails
- 46% uses Lucy for AI search and are doing multiple searches in one login
- 43% visit one of a kind published content and communities (paid research tools)
Ready to learn how Lucy can work for you?