Hi, I’m Lucy, your AI-powered assistant for enterprise knowledge management. (Nice to meet you!) I help instantly transform terabytes of valuable data into findable answers.
I’ll search your owned and licensed data sources and quickly return the most relevant answers. I’ll show the exact page, chart, paragraph, video clip, or audio byte that answers your question. All your brand’s insights are accessed in one place—a single gateway to your enterprise knowledge.
I don’t need your data moved into my system. Through my automated integrations, I learn and remember all of the data stored across your internal files and systems. I can even connect to many popular third party subscriptions. When I answer your question, you will know just where I found it.
I automatically generate multilevel, filterable metadata, so there’s no need for humans to spend time manually tagging files. I can also locate documents based on chosen criteria, like document source, author, or publish date. I deliver focused answers from relevant content in record time, giving you a truly different way to search.
Through machine learning, I continuously learn and improve as you give me feedback. If for some reason I’m not giving you the best answer available within your data, you can use Lucy Assist and my dedicated support team will be put on the job to help us out.
That was just a quick overview of what I can do for you, but there’s so much more to cover. If you want to learn more about me, complete the form below to get in touch with my creators. We look forward to hearing from you!
Founded in 2015, Lucy® revolutionized enterprise operations with her innovative approach to knowledge management. She was created to solve one of the most urgent and overlooked problems that exists in every organization: the daily scavenger hunt for information.
Founded by Dan Mallin, Marc Dispensa and Scott Litman, Lucy champions the next frontier in knowledge management and sharing, leveraging AI to get customers the right answer, at the right time, no matter where it sits in the organization, without having to track it down or ask a colleague. She instantly frees capacity, breaks down knowledge silos and makes teams more productive - ensuring your employees’ precious time is spent driving forward the priorities that matter to your organization, not searching for information.
Chief Product Officer
Steve Frederickson creates technology to enable people, and he serves as shepherd to the future of Lucy the product. Steve is an inventor, entrepreneur, and user experience expert who brings a decade of product management and software engineering experience to the team. In past lives, he has built and launched products to a billion-plus user base in Big Tech along with founding two startups of his own. His passion is for bringing everyone to the table in order to create technology that solves real problems for real people.
Chief Financial Officer
Director of Customer Success
Luke Burns leads our dedication to world-class support in propelling each client’s experience with Lucy. His role extends from client adoption of Lucy to leveraging her for long-term business success. Luke began with the company as a customer success manager, gaining both experience and a successful track-record of managing client support, user experience and market research. Previously, he worked at Wells Fargo building relationships and servicing customers in the technology, media, telecom, and private equity industries.
Director of Marketing
With over 20 years of integrated marketing expertise, Lisa Bergerson leads the marketing efforts for Lucy. She is responsible for developing and executing a brand strategy geared towards growth and market leadership. Lisa brings extensive experience and a successful track-record of helping organizations grow and evolve while building a strong brand and driving sales. Prior to Lucy, Lisa has led marketing teams from startups to global corporations across a variety of industries including digital marketing, nonprofit, financial, commercial real estate and hospitality.
Lucy isn’t just a product or service—she is an experience. Our team understands the frustrations clients face trying to manage collective knowledge, that’s why we take a service-oriented approach to client relationships and we pride ourselves on being adaptable to meet their needs. Since the idea of AI might seem scary to some, we make a point to educate our clients during the adoption phase and get them on the right track to embrace Lucy as a member of their team.
We exist in a market of constant change—changing technologies and changing solutions. We need to constantly evolve in an effort to always stay ahead of these changes to deliver value to our customers that our competitors cannot match.
When our clients & associates have questions or issues, we take these to heart as if they were our own. We will promptly respond and then triage to determine the appropriate process. Throughout the process, we will communicate with thoughtful urgency to understand, clarify, respond and resolve.
We are forever curious and always learning. We look for opportunities to experiment and push the envelope on what we will do next. We learn from the results of those experiments both positive and negative.
We are all shareholders. We are all in this together. Together we are building this business, and together we will share in its successes and failures; everyone has a say.
A career at Lucy will give you the opportunity to embrace the future and be a part of something great. We’ve fostered a supportive culture that encourages both the personal and professional growth of our team members. We value your contributions above all, and support work-life flexibility that allows you to do your best work. We believe that the combination of people and technology is more powerful than either one alone.
If this sentiment resonates with you, then we encourage you to apply.
Visit our Careers page to view current job openings.