Hi, I’m Lucy, your AI-powered assistant for enterprise knowledge management. (Nice to meet you!) I help instantly transform terabytes of valuable data into findable answers.
I’ll search your owned and licensed data sources and quickly return the most relevant answers. I’ll show the exact page, chart, paragraph, video clip, or audio byte that answers your question. All your brand’s insights are accessed in one place—a single gateway to your enterprise knowledge.
I don’t need your data moved into my system. Through my automated integrations, I learn and remember all of the data stored across your internal files and systems. I can even connect to many popular third party subscriptions. When I answer your question, you will know just where I found it.
I automatically generate multilevel, filterable metadata, so there’s no need for humans to spend time manually tagging files. I can also locate documents based on chosen criteria, like document source, author, or publish date. I deliver focused answers from relevant content in record time, giving you a truly different way to search.
Through machine learning, I continuously learn and improve as you give me feedback. If for some reason I’m not giving you the best answer available within your data, you can use Lucy Assist and my dedicated support team will be put on the job to help us out.
That was just a quick overview of what I can do for you, but there’s so much more to cover. If you want to learn more about me, complete the form below to get in touch with my creators. We look forward to hearing from you!
Below you will find information that will address some of the most frequently asked questions that surround what Lucy is doing to assist its customers in becoming GDPR compliant by May 25th, 2018 and beyond.
Lucy is hosted on Microsoft Azure. Azure has several data hosting and other processing locations where data processing takes place. To learn more about these locations, click here.
Lucy stores all structured (“contact list”) data on database servers, encrypted at rest (on disk) by the production storage array (US hosting) or database-management system (other hosting geographies).
You will be able to request a GDPR-compliant delete of your name and email address in your Lucy application login.
Lucy enables you to grant any access/portability request by easily exporting any contact record into a machine-readable format.
In Lucy, if a customer asks you to change her information, you (or your portal admin) can do so from within her contact record.