Hi, I’m Lucy, your AI-powered assistant for enterprise knowledge management. (Nice to meet you!) I help instantly transform terabytes of valuable data into findable answers.
I’ll search your owned and licensed data sources and quickly return the most relevant answers. I’ll show the exact page, chart, paragraph, video clip, or audio byte that answers your question. All your brand’s insights are accessed in one place—a single gateway to your enterprise knowledge.
I don’t need your data moved into my system. Through my automated integrations, I learn and remember all of the data stored across your internal files and systems. I can even connect to many popular third party subscriptions. When I answer your question, you will know just where I found it.
I automatically generate multilevel, filterable metadata, so there’s no need for humans to spend time manually tagging files. I can also locate documents based on chosen criteria, like document source, author, or publish date. I deliver focused answers from relevant content in record time, giving you a truly different way to search.
Through machine learning, I continuously learn and improve as you give me feedback. If for some reason I’m not giving you the best answer available within your data, you can use Lucy Assist and my dedicated support team will be put on the job to help us out.
That was just a quick overview of what I can do for you, but there’s so much more to cover. If you want to learn more about me, complete the form below to get in touch with my creators. We look forward to hearing from you!
Below you will find information that will address some of the most frequently asked questions that surround what Lucy is doing to assist its customers in becoming GDPR compliant by May 25th, 2018 and beyond.
Lucy is hosted on Microsoft Azure. Azure has several data hosting and other processing locations where data processing takes place. To learn more about these locations, click here.
Lucy is a web-based, multi-tenant, software-as-a-service (SaaS) digital-marketing operating system that is a data-driven solution with a flexible data schema that allows customers to determine the data elements to be stored, collected, and processed. Lucy treats all data and content as confidential. For more information on confidentiality and privacy and terms of use, in-depth information can be found in our Privacy Policy.
Lucy stores all structured (“contact list”) data on database servers, encrypted at rest (on disk) by the production storage array (US hosting) or database-management system (other hosting geographies).
Lucy has appended its Privacy Policy to include customers consent to include personal information including name, email addresses. We collect publicly accessible data from the social media networks usually is based on “legitimate interest” (and not on the social media users’ consent). The concept of “legitimate interest” and the associated balancing of interests are regulated under Art. 6 (f) GDPR. Lucy sees no relevant changes in the legal foundation of such data processing operations. Lucy will be happy to support our customers in their balancing of interests and their documentation of the legitimate interest. Please note that Lucy is not a law firm and may not provide individual legal advice to our customers, but only general opinion and “food for thought.”
Lucy has updated its Privacy Policy and Terms to include an email address whereby any customer can request an opt out. We will delete their information and provide an email to the effect of deletion of personal information.
You will be able to request a GDPR-compliant delete of your name and email address in your Lucy application login.
Lucy enables you to grant any access/portability request by easily exporting any contact record into a machine-readable format.
In Lucy, if a customer asks you to change her information, you (or your portal admin) can do so from within her contact record.
