Hi, I’m Lucy, your AI-powered assistant for enterprise knowledge management. (Nice to meet you!) I help instantly transform terabytes of valuable data into findable answers.
I’ll search your owned and licensed data sources and quickly return the most relevant answers. I’ll show the exact page, chart, paragraph, video clip, or audio byte that answers your question. All your brand’s insights are accessed in one place—a single gateway to your enterprise knowledge.
I don’t need your data moved into my system. Through my automated integrations, I learn and remember all of the data stored across your internal files and systems. I can even connect to many popular third party subscriptions. When I answer your question, you will know just where I found it.
I automatically generate multilevel, filterable metadata, so there’s no need for humans to spend time manually tagging files. I can also locate documents based on chosen criteria, like document source, author, or publish date. I deliver focused answers from relevant content in record time, giving you a truly different way to search.
Through machine learning, I continuously learn and improve as you give me feedback. If for some reason I’m not giving you the best answer available within your data, you can use Lucy Assist and my dedicated support team will be put on the job to help us out.
That was just a quick overview of what I can do for you, but there’s so much more to cover. If you want to learn more about me, complete the form below to get in touch with my creators. We look forward to hearing from you!
Wondering if Lucy® is right for your business? Here are some of the most common questions we hear from clients. If we haven't answered your question, visit our "Ask Us Anything" page. We'd love to hear from you!
Hiring Lucy is just like hiring a real-life person for your team. You decide what she can access, and she works within those parameters without disrupting your current internal systems and processes.
Lucy allows you to keep your existing security intact, so your files are at least as secure as they are in your current environment. As an added layer of protection, Lucy is ISO/IEC 27001 certified. Learn more about how Lucy keeps your data safe.
Lucy was created in such a way that there is very minimal effort required on the client-side. You won’t need to have a dedicated “librarian” updating and maintaining her. With automatic tagging and effortless integrations, Lucy will be up and running after a few short orientation calls that help us understand how you will utilize her skills and make sure she’s ready to serve you.
Lucy efficiently indexes the content you share with her, automatically tagging and categorizing your information assets based on multilayer metadata. Lucy is good at her job from day one but becomes great at it over time through usage.
Lucy searches start with asking her a question using natural language input, similar to how you would approach your resident subject matter expert or insights team with a request for information. You can also easily search by keyword, topic, title, source, author, or date if you have a specific data asset in mind.
Unlike many of her competitors, Lucy provides specific answers within your content for a better search experience. She acts as an answer engine rather than just a search engine by showing you the exact spot in your data asset where your answer lives.
The Lucy team strives to help drive and maximize engagement and adoption of the knowledge management platform within your organization. We provide each client with a dedicated support team that consists of a customer success representative, salesperson, and sponsorship from one of our executives. Our team is here to make sure we truly understand what you need and expect from Lucy so she can provide you with the best return on your investment.
Lucy can engage with nearly all common text, audio, image, and video file formats.
Lucy uses machine learning to improve over time based on user feedback. In essence, the more you utilize her skills, the better she becomes at her job.
Deploying Lucy takes significantly less time than most other knowledge management platforms. (Most users see beneficial usage in 4–6 weeks versus as long as 6 months with other platforms.) Lucy gives her team maximum results with minimal initial time investment.
Everything you need to get Lucy going is included in the base price. Aside from a few onboarding meetings to help our team understand how you intend to utilize Lucy, there is a very minimal time investment on your part. Beyond these initial meetings, the level of involvement is entirely up to you: most clients have a weekly or biweekly check-in with customer support to make sure they are getting the most out of Lucy.
Lucy doesn’t require you to move your data. She interacts with it on a permission-based level using integrations, API connections, and proprietary methods.
To date, Lucy has partnered with Knowledgehound and Structural to supercharge your answers to include survey and people data. Our team is always looking for further opportunities to collaborate with other best-in-class technology providers to offer clients a more complete knowledge portal experience.