Technical Project Manager
Minneapolis, MN

Lucy helps enterprise teams make the most of their data. Built for the Fortune 1000, she reads, listens, watches and learns all of the data that you share with her—a one-stop, AI-powered knowledge platform for all the data organizations own and license. She was shaped by the needs of our clients and she continues to evolve with the market. Lucy exists to amaze, delight, and empower knowledge workers.

We are currently seeking a Technical Product Manager to support our Customer Success team during our enterprise implementations. In addition to a working as a Technical Project Manager we're looking for an individual who is comfortable with Agile methodologies and is willing/able to manage our Scrum process.

What You Will Be Doing (Core Responsibilities)

  • Responsible for the implementation and management of new projects and processes for multiple new and existing clients
  • Analyze, plan and develop requirements and standards in reference to scheduled projects; maintain and update relevant documentation to provide a guidelines for clients and Customer Success team
  • Responsible for creating project plans/timelines while clearly communicating project status to all stakeholders
  • Ability to manage deliverables on a timeline with client while creating user stories and managing a backlog
  • Actively lead conversations with customers regarding use cases and capabilities, and solicit user feedback and suggestions
  • Continuously assess system and business direction changes for impacts to existing designs, and develop new capabilities to support clients' business objectives
  • Lead our Agile teams to deliver sprint and release commitments on-time and take ownership for ensuring a prioritized backlog is maintained so each successive sprint can be planned
  • Work with the Customer Success team to support ongoing engagements and provide leadership on technical requirements
  • Lead the exploration, evaluation, and design of technical solutions to meet project scope and objectives

Who You Are (Required Skills)

  • 5+ years technical project management experience including managing projects from start to finish, preferably in a technology or startup environment
  • Experience in managing projects for Fortune 500 clients either as a Project Manager or Scum Master
  • Previous working experience as a Product Owner or in a similar capacity
    In-depth knowledge of Agile process and principles and experience working with Agile tools (JIRA is mandatory; no exceptions)
  • Demonstrated organization and leadership abilities, including experience influencing cross-functional teams
  • Ability to interpret technical solutions, create and define processes and technical designs and be able to effectively communicate to clients
  • Demonstrated ability to speak on a technical level and communicate clearly with developers. Being able to write clear and concise requirements, status updates and product results

Who You Are (Nice to Haves)

  • Bachelor degree in Computer Science, MIS, Engineering, Business or related field (or equivalent experience)
  • Creative and innovative thinking; proven ability to analyze data, problem solve, and scope technology requirements
  • Experience with complex technical integrations (APIs, webhooks, etc.)
    Successful experience working in a fast-paced, dynamic (read: sometimes chaotic) environment. Previous experience supporting customer relationships at a startup highly preferred
  • Comfortable with ambiguity
  • Strong sense of initiative and a sense of urgency, demonstrated by accomplishing tasks; improving current work processes; and assisting others when necessary
  • Formal Product Owner training, such as CSPO, nice-to-have
  • Flexibility to take on a wide range of tasks to fill in any gaps that exist to make a product successful

What You Embody

  • Excited about working in a start up environment
  • Must be enthusiastic, professional and highly proactive
  • Desire to dive in and learn in a fast-paced environment
  • Collaborative team player with the ability to shift gears quickly and efficiently
  • Dependable and reliable with clear thinking and attention to detail
  • Truly loves working in a creative environment, whose passion is evident in their work

Reasons You Will Love It

  • Competitive salary and bonus plans
  • Employee Stock Options
  • Work-life flexibility - we value your contributions above all
  • A supportive culture that desires to help you grow both personally and professionally
  • Autonomy – we will provide you with the tools and freedoms to do your best work

Our Core Values

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Constant Evolution

We exist in a market of constant change—changing technologies and changing solutions. We need to constantly evolve in an effort to always stay ahead of these changes to deliver value to our customers that our competitors cannot match.

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Respond with Urgency

When our clients & associates have questions or issues, we take these to heart as if they were our own. We will promptly respond and then triage to determine the appropriate process. Throughout the process, we will communicate with thoughtful urgency to understand, clarify, respond and resolve.

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Experimentation

We are forever curious and always learning. We look for opportunities to experiment and push the envelope on what we will do next. We learn from the results of those experiments both positive and negative.

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Shared Ownership

We are all shareholders. We are all in this together. Together we are building this business, and together we will share in its successes and failures; everyone has a say.