The Road to ROI

White paper excerpt from "Closing the Information Gap How an Answer Engine® multiplies the value of your infrastructure and people investments"

Everyone is talking about AI’s potential to transform business. The technology is being applied in a variety of ways to drive efficiencies, boost productivity, and enable employees to make better decisions. 

Where does utilizing Lucy make the most sense for enterprise organizations? The simple answer is: the more complicated your technology footprint, the more value Lucy intrinsically provides.

As Litman explains: “The more you get into the diversification of data types – it’s audio, it’s video, it’s wikis, it’s text, it’s infographics… PowerPoint, PDF, Word… it lives in various Microsoft tech, it lives in ServiceNow, it lives in Salesforce. The more complex you get, the more there’s layers of who has access to what, the more you get away from simple solutions from a single provider.”

There are good examples of how global organizations are finding the ROI. Take ERM, the largest global pure-play sustainability consultancy, as an example of how Lucy makes sense of complex software and infrastructure stacks. Like many global organizations, ERM leverages a variety of applications across its business. ERM recently selected Lucy to be utilized across all departments and geographies to help boost productivity and e  ciency across its business. Lucy provides ERM with one access to the material that lives across all of its different applications and makes it easy for ERM’s subject matter experts to curate, rate and verify the content, as well as integrating with ERM’s existing collaboration platform.

Nyima Zoutenbier, Global BPM Brand & Sales at ERM, explains how the company’s greatest asset is its people, which needed to be utilized better. “The wealth of expertise our teams hold sets us apart as a global company. We needed a faster way to share knowledge across our organization and equip our employees with insights from our various tools and resources,” says Zoutenbier. “Lucy simplifies the process for content curation and verification and enables us to easily search for knowledge across our applications. Lucy enhances our culture of knowledge sharing and learning and enables everyone on our team to do their best work.”

Johnsonville, the leading US sausage brand, is a good example of how Lucy can provide value and ROI across any industry. The company has implemented the Lucy platform across its consumer, customer and product insights, and marketing departments. Lucy instantly scans Johnsonville’s entire corporate knowledge ecosystem and fi nds and surfaces the information employees need, taking them to the specific page, slide, or video timestamp where the information lives. Again, integration with Johnsonville’s existing technologies is easy, meaning employees do not need to manually upload files to the platform or reorganize its systems.

“Lucy has added immense value to our team,” says Karen Kraft, Associate Director of Consumer Insights & Analytics at Johnsonville, adding that Lucy made a ‘great first impression’ when she was able to provide an instant answer to a query in a cross-functional meeting which allowed the team to continue their discussion seamlessly. “Marketing and innovation managers are turning to Lucy fi rst with their questions, freeing up traditional subject matter experts to work on more complex and impactful business questions and projects,” adds Kraft.

Perhaps it is better to think of Lucy as a people investment rather than a technology investment for three reasons. For one, Lucy be seen as an ‘employee’ in her own right, not to mention her ability to retain vital knowledge and best practices as other employees move on. Enterprise knowledge, in getting information to the right people at the right time, supports a variety of high priority use cases. Most importantly, it is investing in your people to make them more empowered and better in their roles. You can always put a price on budget, on resources, and P&L – but this is a priceless ROI as far as the C-suite is concerned. 

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