Since ChatGPT erupted onto the scene and blew the world’s mind with the power of what could be delivered through generative AI, it’s become not only the topic of every second conversation in the tech world, but the plaything of every civilian with a net connection and an overweaned sense of trust. But did you know that AI tools have been helping out enterprises and their staff for years? Or that as of January this year, at least one has added generative AI capabilities to its make-up?
Didn’t think so.
They are, and one has been. It’s called Lucy.
We sat down with Steve Frederickson, Director of Product Management at Lucy, to talk about how generative AI within a company’s network of information points can cut down wasted search time exponentially. While the world wakes up to the power of generative AI, Lucy’s already out there, putting it to use in the business world.
But the fundamental question is why? We asked Steve what the business rationale of AI for businesses was.
One of the main reasons is the existence of unstructured data. I saw one of your earlier interviews about unlocking all of that content that exists across the enterprise, and all that knowledge that is outside of a database or a Google search or a format that is easily indexed. We use AI as a tool to interrogate that unstructured data, as well as the structured stuff, to solve problems for people.
We want to save people time, unlock knowledge that they didn’t know existed, and help people start conversations. When we do that, we approach it from a holistic viewpoint. It’s not just inputting a question and getting a list of blue links. We want to get people more than that, get them deeper, get them closer to the answer that helps them get on with their day.
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