The Importance of Knowledge Automation
While knowledge management has been around for decades, the importance of having a user-friendly system drove innovation for a variety of digital platforms. However, many of those systems still have their shortcomings, especially with the need to access unstructured data across multiple platforms.
Organizations have vast repositories of data, millions of pages of PowerPoint presentations, PDFs, Word documents, and more. We have seen that as much as 95% of organizational data is never accessed again after 90 days from creation.
Imagine the expense and effort to create these decks, reports, plans, and insights, just to become permanent shelfware. Worse, imagine the same work repeated simply because it wasn’t known that someone else in the enterprise already did the work.
Common challenges include:
- Time and information lost from an inability to locate insights from existing materials
- Inefficiency in how information and insights are shared across the company
- No standardization or taxonomy for tagging to retain insights and organize unstructured data
- Cost and inefficiency of redundant research
- Retention of institutional knowledge as people leave and knowledge is lost
- Inability to digest and leverage video assets such as focus groups
- Dependence on subject matter experts
The latest breed of AI-powered knowledge management systems includes automation to integrate with your existing assets where they live natively, eliminating the tedious task of uploading and tagging content.
Lucy, our AI-Powered Knowledge Management Assistant, is at the forefront of this innovation. Lucy sets the standards for ease of implementation, adoption, usability, and results, using a natural language question and answer process, just like an extension of your human team.
In the past, the goal of data democratization has been sabotaged by the struggle of navigating through too many files, systems, and tools to find what’s needed. This is why so many large enterprises are now investing in next-generation knowledge portals capable of linking together answers from internal documents, subscriptions, data visualizations, and other critical tools.
This isn’t about finding one system that does it all. It’s about bringing all of your best-in-breed data solutions together to create a one-stop shop for knowledge.
Ready to Learn More?
Download our Whitepaper: Uploading is Obsolete: Automated Knowledge Management is the New Standard
